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    • The reason for the failure to send and receive text messages and the solution
    • عدد المجندين:
    • 2018-03-29
    • ذا طابع مهني:

    Failure to send and receive text messages is generally caused by incorrect information center numbers, number arrears, network base station reception forwarding abnormalities and mobile phone failures. The following measures can be taken to solve the problem:


    1.Check the phone card balance to see if it owes fees;

    2.Correct the information center number. Check whether the number of mobile information center is correct  or not (by comparing with the same type of local card or consult the operator to confirm the message center number);

    3.Change the SIM card and check it in different time periods;

    4.Backup data and restore factory settings;


    If none of the above methods can solve your problem, please bring the purchase invoice, warranty card and mobile phone to the nearest KXD customer service center for testing and processing.


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